Terms of Use

The company Recifathome is a limited liability company (SARL) with a capital of €7,140, registered in the trade and companies register of Besançon 25000 under the number: 528 256 738. Headquarters: rue des près chalots 25220 Roche lez-Beaupré. Tel: 07.60.83.00.08 Intra-community VAT: FR 37 528 256 738 000 30 The website of the company Recifathome has been registered with the CNIL under the number: 1469917 Recifathome and its logo have been registered with INPI (National Institute of Industrial Property) The Recifathome website is hosted by One and One (1&1) Recifathome has established and operates this website.

These terms and conditions of sale are concluded on the one hand by the company Recifathome with a capital of 7,140 euros, whose head office is located in Besançon, registered with the trade and companies register of Besançon under the number 528 256 738, hereinafter referred to as "Recifathome," and on the other hand, by any natural or legal person wishing to make a purchase via the "Recifathome" website, hereinafter referred to as "the buyer." The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these terms and conditions of sale. These terms and conditions of sale shall prevail over any other general or specific conditions not expressly agreed to by Recifathome. Recifathome reserves the right to modify its terms and conditions of sale at any time. In such a case, the applicable conditions will be those in effect on the date of the buyer's order.

These terms of sale are intended to define the contractual relationship between the company Recifathome and the buyer, as well as the conditions applicable to any purchase made through the Recifathome online store, whether the buyer is a professional or a non-professional.

The products and services offered are those listed in the catalog published on the Recifathome website. These products and services are available while supplies last. Each product is accompanied by a description provided by Recifathome; for some of them, marked with the label "Elevage Français" (French Breeding), the buyer can access the breeder's documentation. The photographs in the catalog are not contractual.

The prices listed in the catalog are inclusive of all taxes in euros, considering the VAT applicable on the day of the order; any change in the rate may be reflected in the price of products or services. Recifathome reserves the right to modify its prices at any time, with the understanding that the price listed in the catalog on the day of the order will be the only price applicable to the buyer. The indicated prices do not include order processing, transportation, and delivery fees, provided these take place within the geographical areas specified below.

The online sale of products and services presented on the site is restricted to buyers who reside in mainland France and for deliveries made within this geographic area.

The buyer, who wishes to purchase a product or service, must necessarily:

- fill out the identification form where they will provide all the requested contact details or give their customer number if they have one ;

- fill out the online order form by providing all the references of the chosen products or services ;

- validate your order after checking it ;

- make the payment under the specified conditions ;

- confirm his order and payment.

The confirmation of the order implies acceptance of these terms of sale, acknowledgment of having full knowledge thereof, and waiver of the right to rely on one's own purchase terms or other conditions.

The entirety of the provided data and the recorded confirmation will serve as proof of the transaction. The confirmation will be equivalent to a signature and acceptance of the operations carried out. The seller will communicate the recorded order confirmation via email.

Buyers, who are non-professional individuals, benefit from two 14-day periods: the first is to inform the professional of this wish (the period starts from the delivery of their order), and the second is for the return of the products. The return can be made for an exchange with a voucher or a refund without penalty.

Return shipping costs are your responsibility. You must ensure that the order you are retracting is returned complete, under the conditions specified below. When returning the order, we recommend over-packaging the original packaging of your products, as we can only accept products returned in their entirety (accessories, warranty coupons, manuals, etc.), with their original packaging, all of which must be intact and in good condition.
Important: All items that have been submerged are excluded from the right of withdrawal., Indeed, due to their nature, these items will be deteriorated and cannot be reshipped to another customer, thus they are non-exchangeable and non-refundable. You must accompany your return with a copy of the invoice. The refund or exchange assumes that you have not damaged the product or returned it incomplete. Return shipping costs are the responsibility of the buyer. These periods begin the day after the receipt of the product. Once these periods have expired, you no longer have the right of withdrawal. If this period expires on a weekend, a public holiday, or a non-working day, it is extended to the next working day. Any return must be reported in advance to our customer service:

- Either by logging into the website in the "track your order" section, where, after identifying yourself and determining the order number, you can ask a question or make a request.Withdrawal form

- Either by phone at 07 60 83 00 08 or at 07 60 82 00 08 (Cost of a mobile call), from 10 AM to 12 PM, Monday to Friday, excluding public holidays .

A return protocol will then be assigned to you. In the event of exercising the right of withdrawal, you can request either a refund of the amounts paid (minus shipping costs if they were offered), or an exchange of an equivalent amount to the sums paid (minus shipping costs if they were offered) or, if applicable, with an additional payment, in accordance with the legal provisions in force. This right of withdrawal is exercised without penalty. However, the costs of the return remain your responsibility. You must ensure that the order for which you are withdrawing is returned complete, under the conditions below. When returning, we recommend re-packaging the original packaging of your products, as we can only accept products returned in their entirety (accessories, warranty coupon, manuals, etc.), with their original packaging, all of which must be intact and in good condition.

Important: all items that have been submerged are excluded from the right of withdrawal. Indeed, due to their nature, these items will be damaged and cannot be reshipped to another customer, and are therefore non-exchangeable and non-refundable. You must include a copy of the invoice with your return. Refunds or exchanges require that you have not damaged the product or returned it incomplete. We particularly draw your attention to the fact that in the absence of a prepaid label, you must return the product:

• by declaring the value of the product, as it appears on the purchase invoice and

• by ensuring the perfect insurance coverage for return risks, in relation to the purchase invoice.

The price is payable upon order. For payments made by Paypal or credit card, they will be processed through the secured 3D Secure Crédit Agricole system, which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can access it during transmission over the network or through the Paypal system. The buyer's account will be debited immediately after order confirmation and only for the amount of the products or services sent. Note: Under no circumstances does Recifathome have access to your banking details.

For payments made by BANK TRANSFER: the order processing takes longer (next-day delivery for live animals is not possible), the transfer must be made on the same day as your order to guarantee stock availability (beyond that, the animals will no longer be reserved for you). The order will be canceled if we have not received the transfer within 7 days. Necessary measures will be taken against the delinquent payer. Keep an eye on your email inbox: you will receive the necessary information to make the bank transfer.

An invoice on paper highlighting the VAT will be sent to the buyer. VAT rates differ for each European country. Before you are logged in, the site displays a 20% VAT (French VAT). Once your address is provided, the site's VAT will adjust according to your country.

Countries Standard Rate (%)
Germany 19
Austria 20
Belgium 21
Bulgaria 20
Cyprus 19
Croatia 25
Denmark 25
Spain 21
Estonia 20
Finland 24
France 20
Greece 24
Hungary 27
Ireland 23
Italy 22
Latvia 21
Lithuania 21
Luxembourg 17
Malta 18
Netherlands 21
Poland 23
Portugal 23
Czech Republic 21
Romania 19
Slovakia 20
Slovenia 22
Sweden 25

 

Payment in 2, 3, or 4 installments
Our partner Crédit Agricole Consumer Finance offers you a financing solution, which allows you to pay for your purchases from €150 to €2000 in 2, 3, or 4 installments with your bank card.

Conditions
This offer is reserved for individuals (adults) residing in France who hold a bank card from the "CB" network issued in France and with an expiration date later than the chosen financing period.
Systematic authorization cards, particularly of the Electron, Maestro, Nickel types, etc., as well as e-cards, Mastercard Only, or Visa Only cards are not accepted.
This payment method is not available for in-store pickups and 2-hour express delivery.

Subscription terms
After completing your order, simply click on the "installment payment button," choose the "2x, 3x, or 4x by credit card" option, and click on the "In 2 installments by credit card," "In 3 installments by credit card," or "In 4 installments by credit card" button depending on the chosen solution. You will then be redirected to our partner's webpage displaying a detailed summary of your order and the financing request.
You enter your personal information, review the pre-contractual information regarding the installment payment options you wish to choose, and then you indicate your electronic acceptance by checking the corresponding box and clicking the "Confirm" button.
Unless proven otherwise, the data recorded by Crédit Agricole Consumer Finance constitutes proof of all transactions between you and Crédit Agricole Consumer Finance.
If you request to benefit from a financing solution offered by Crédit Agricole Consumer Finance, the information related to your order will be transmitted to Crédit Agricole Consumer Finance, which will use it for the purpose of reviewing your request for the granting, management, and collection of credit.
Crédit Agricole Consumer Finance reserves the right to accept or refuse your request for financing in 2, 3, or 4 installments.
You have a 14-day withdrawal period to cancel your loan.
Operation
Payment in 2, 3, or 4 installments by credit card allows you to settle the order placed on our online store as follows:
A mandatory deposit, debited no later than 5 days from the date of the order, corresponding to one-third of the order for a payment in three installments and one-fourth of the order for a payment in four installments.
A payment by credit card starting from the 28th day from the date of purchase.
A payment by credit card 1 month after the first due date, and according to the chosen plan.
A payment by credit card 2 months after the first due date and no later than the 90th day from the date of purchase.

CA CONSUMER FINANCE - Corporation with a capital of 554,482,422 Euros - registered office: 1 rue Victor Basch CS 70001 91068 MASSY Cedex - 542 097 522 RCS Evry ORIAS No. 07 008 079.

 

Deliveries are made to the address indicated on the order form in Metropolitan France and Europe. In the event of damage during transport, it is imperative to note the affected item(s) on the delivery slip. You must then send us a copy of the signed delivery slip and a photograph of the damaged items by email within 24 hours. A reasoned complaint must also be filed with the carrier within 24 hours of delivery. Delivery times are provided as an indication.

 

Express Living Delivery

 

Material Delivery

 

As soon as the order is validated (status = payment accepted) the LLC RecifAtHome commits to delivering all the items ordered by the customer to its carrier within 24 business hours, unless the customer has ordered one or more items for which the delivery time is longer (in this case, the delivery time is clearly stated in the product description). The package containing the material will only be shipped when it is complete. In the event of different delivery times for products in the same order, the latest date will be considered for the entire order.

The company Recifathome may use the delivery service it considers most appropriate, such as GLS/UPS/France Express, etc. Under no circumstances will the delivery be made to a floor in a building.

Shipments take place throughout mainland France (excluding Corsica and other islands).

UPS Access Point ECONOMY	Home Equipment	Express Material 24H Home Delivery
	48H/72H	24H
Delivery within 1 to 3+ days by the end of the day in the same country, 1 to 5+ days by the end of the day for the rest of the world. Items over 20 KG are prohibited.	Material only - Shipped within 24 hours excluding items with longer lead times	Next day delivery. For orders placed before 12:00 PM and before Thursday 12:00 PM with only items marked "shipped within 24H," which is 96% of our available catalog. Please note that orders placed after Thursday 12:00 PM and before Friday 12:00 PM will arrive on Monday, and orders placed after Friday 12:00 PM will arrive the following Tuesday. Excludes sand and salt items over 20KG.

For the overseas departments and territories, we require a €30 deposit (at the shipping cost stage) and then we will charge the actual difference via LAPOSTE by sending you a payment link.
Please note that there is a processing fee of €30 for orders under €200.

Delivery Material + Living

 

Upon order confirmation, the equipment and the living items will be shipped on the date chosen by the customer in accordance with the "Living Delivery" conditions.

 

The customer wishing to place an order must check the contents of their cart and select the appropriate carrier for the items in their cart.

 

Shipping fees alive

 

For customers who have ordered live items:

 

Authorized LIVE carrier Material and Frozen
Delivery on the chosen date
Minimum 50€ cash for their well-being. Equipment allowed, even heavy. Minimum of €50 worth of live products, excluding shipping fees
France	Price in € (shipping package + packaging costs, polystyrene box, etc.)
0 to €248.99	€24.90
€249 to €10,000	Sure, please provide the text you would like to have translated.
Europe
0 to €248.99	€29 (Not available for UPS special locality, please contact us for more information)
€249.99 to €10,000	0€ (Not available for UPS special locality, please contact us for more information)

 

 

Shipping fees for materials

 

For customers who have only ordered equipment.

The shipping rates are as follows:

 

 

In case of non-compliance of a sold product, it may be returned to the seller who will take it back, exchange it, or refund it. All claims, exchange requests, or refund requests must be made by mail to the following address: Recifathome rue des près chalots 25220 Roche-lez-beaupré within 7 days from the date of delivery. You will then receive a return protocol. The return must be made in the original packaging properly overpacked for transport. It is imperative to be present at your home on the requested delivery day.

Live Transport Guarantee

Fish and invertebrates travel better in groups! Please do not order a single animal.

As stipulated in all the product descriptions on our website, orders for live animals must meet these two criteria:
- The minimum amount for animals in your live order must be over €50, excluding shipping fees.
- For the well-being of the animals, do not make them travel alone (do not order just one animal).
An order that does not comply with these different points results in thermal risks and additional costs.
There will be no guarantee on the delivery if either of these two criteria is not met.

 

In case of breakage or non-conformities observed during delivery and confirmed by our carrier, we can only guarantee the animals if the following instructions have been precisely followed: 1. Accurately fill out the carrier's delivery note with the mention "species name = dead". 2. Send us a copy of the signed delivery note within 24 hours by email, along with a photo of the dead individual(s) placed outside of water on a flat surface with the delivery note visible. We will reimburse the value of the loss in the form of a voucher valid for 1 year from the date of issue. NB: The mentions "subject to control" or "subject to unpacking" will not be taken into consideration.

7-day Alive Guarantee

Hardware Warranty

The applicable warranty for the equipment is the 2-year legal conformity warranty. This warranty can be extended by the manufacturer, and this information is available on their website or upon request from Recifathome customer service. However, some items will need to be returned to us in order to implement this warranty. In such cases, the return will be made by postal service at the buyer's expense. Please contact us to find out the warranty terms that apply to the products in your order. Consumables are not covered by any warranty.

The seller, in the online sales process, is only bound by an obligation of means; their liability cannot be engaged for damage resulting from the use of the Internet such as data loss, intrusion, virus, service interruption, or other involuntary issues.

All elements of the Recifathome website are and remain the intellectual and exclusive property of Recifathome. No one is authorized to reproduce, exploit, redistribute, or use in any form whatsoever, even partially, elements of the site whether they are software, visual, or audio. Any simple or hypertext link is strictly prohibited without the express written consent of Recifathome.

In accordance with the law regarding data processing, files, and individual liberties dated January 6, 1978 (Law No. 78-17 regarding data processing, files, and individual liberties dated January 6, 1978), personal information related to buyers may be subject to automated processing. Recifathome reserves the right to collect information about buyers, including through the use of cookies, and, if desired, to transmit the collected information to commercial partners. Buyers can oppose the disclosure of their contact details by notifying Recifathome. Similarly, users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978. The automated processing of information, including the management of users' email addresses on the site, was declared to the CNIL on 12/02/2010 and recorded under number 1469917.

Recifathome will archive order forms and invoices on a reliable and durable medium that constitutes a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized records of Recifathome will be considered by the parties as proof of communications, orders, payments, and transactions that have taken place between the parties.

These online sales terms and conditions are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts, notwithstanding multiple defendants or third-party claims.

The prices and products offered during these flash sales are exclusively reserved for orders placed on the Recifathome website. These offers are subject to conditions, and we invite you to review them during these flash sales. The offers provided are limited in duration and quantity.

For your first orderThe company Recifathome offers you a €5 voucher valid for one month and applicable for purchases of €100 or more on our website. It is automatically generated upon your registration on our website. If you registered before this offer was available and have never placed an order, contact us using the contact form to request this voucher. If your first order has already been placed, we will not be able to fulfill your request.

The responsibility of the Recifathome site, or its partners, cannot be engaged in the event that the non-performance or delay in the execution of one or more obligations contained in this contract results from a case of force majeure. Force majeure events include, but are not limited to, exceptional weather conditions, natural disasters, fires and floods, lightning, electronic power surges, attacks, strikes, and legal or regulatory restrictions on the provision of telecommunications services, and any other force majeure event or fortuitous event within the meaning of Article 1148 of the Civil Code.

An invoice with VAT is automatically issued after each accepted payment, and it can be downloaded from your "my account" area, under the "my orders" tab in PDF format. European professionals? Contact us .

As consumers, you have the option to register for free on a do-not-call list called "Bloctel".www.bloctel.gouv.fr) in order to not be contacted by phone by a professional with whom you do not have an ongoing contractual relationship. Recifathome will never share your contact details with anyone other than carriers.